Telehealth Frequently Asked Question
Telehealth provides care using secure video, phone, or messaging without an in-person visit. It is a way to get medical care by a doctor or medical provider using your phone, computer, or tablet instead of going into the clinic. Telehealth is used to diagnose and treat common illnesses, provide urgent care consultations, medication refills (when appropriate), offer mental health therapy, manage chronic conditions, review test results, make referrals, provide follow-up care after a procedure or visit
Telehealth is used so you can talk with your provider by video, phone call, or secure messages to get help with common health concerns, follow-ups, prescriptions, and more.
It allows patients and providers to connect through:
• Video visits (most common)
• Phone calls
• Secure messaging or chat
• Remote monitoring tools (like devices that check blood pressure, glucose, or heart rate from home)
Advantages of Telehealth
If you are out of town or too busy with work, the freedom and mobility of telemedicine will help you to stay connected. In addition, if you are too ill to drive, it allows flexibility to stay home and still have access to health care.
Convenient and accessible
Reduces travel time and wait times
Offers quicker access to care
Useful for people in rural or remote areas
Helps prevent exposure to contagious illnesses
No doctors, urgent care and emergency room wait time.
No delays in setting your appointment.
No extra costs due to overhead
You save versus the business saving.
No closing time. You can submit your requests and needs 24/7.
Rarely turned away and told no.
And more
Disadvantages of Telehealth
Not always appropriate for life-threatening emergencies. Some conditions requiring hands-on examination, imaging, or procedures are not suitable for telehealth.
A fast, convenient medical treatment for non-urgent, non-emergent illnesses and injuries.
Urgent care is a type of medical service that provides quick, same-day care for non-life-threatening illnesses and injuries. It’s designed for situations that need prompt attention but aren’t serious enough for the emergency room.
Urgent care online is not a walk-in clinic but an online service where you can get fast medical help for common problems—like colds, flu, sprains, minor infections, or small cuts—without going to the ER or waiting for a regular doctor’s appointment.
Urgent care is used to treat various minor and urgent care conditions such as: colds, flu, fever, minor infections (ear, sinus, throat, urinary, skin), pink eye, minor injuries (sprains, strains), simple cuts, scrapes, and mild burns, mild rashes or allergic reactions (non-severe), mild stomach issues, medication refills (varies with controlled medications)
NOTE: is minor urgent care NOT for treating emergent, life-threatening conditions?
Go to an ER if you have any of the following:
Chest pain or trouble breathing, severe bleeding or head injury, sudden weakness, numbness, stroke symptoms, moderate to severe burns, major fractures, severe allergic reactions, etc
Anything life-threatening, including severe shortness of breath, heavy bleeding, worse headache of you life or head trauma. Call 911 for these emergencies.
It is the practice of taking care of individuals with minor illnesses and injuries who do not need urgent or emergency care. If you think that your condition is urgent, you should go to the nearest urgent care center. If your issue is emergent, please call 911 or go to the nearest emergency room.
Brief list of some ER illnesses: Chest pain, uncontrolled bleeding, seizure, abdominal pain, shortness of breath or difficulty breathing, weakness, numbness, uncontrolled diabetes, paralysis, motor vehicle accident, slurred speech, signs of stroke or heart attack, loss of vision, severe injury of any kind, moderate to severe burns, severe allergies, fractures,
Brief list of some Urgent Care illnesses: Ear or eye infection, fever, sprains, strains, cuts, severe sore throat, severe vomiting or diarrhea, wellness care, wellness care, immunizations, physicals, workplace injuries.
You can schedule an appointment online using the online patient portal.
No, you are not required to use an app; others work through your device’s web browser. See the online instructions for more detail.
Online pre-screening visit check in registration
Required technology standards you will need a smartphone, tablet, or computer with a camera, microphone, and stable internet connection.
Personal Contact Information: Name, DOB, address, phone number, Height, weight
Emergency Contact Information: Name, address, phone number
List of prescription medications, dose and frequency
Identification: Photo ID or passport. You will need to verify your identity during the pre-check-in process.
Primary doctor or providers Information: Full Name, address, phone number
Pharmacy Information: Pharmacy name, address, pharmacy number, fax (not store number)
Review and sign electronic forms: HIPAA, consents, etc
Payment-in- full must be received prior to services. Acceptable payment method and information: Zelle, Cash app, Credit Card [$5 convenience fee]
Find a quiet, private area. Test your camera/audio. Pre-register and have your online information completed. Expect to wait for the provider in the virtual waiting room prior to connecting to the visit.
Yes. Telehealth consent, medical history forms, and etc. are required.
Yes, if you choose this option in the portal, you will receive reminders via text, email, or phone depending on your preferences.
All refund requests must be submitted to our support team. You can email support@usavehealth.com. Once your medical refund request has been submitted it will be reviewed after you complete the steps below:
Step 1: Review USave Health Refund Policy:
Understand the terms outlined in our policy and forms of consent are strictly followed. They are posted on the USave webpage for easy access. Refund requests must be submitted within 24-48 hours after the service has been rendered
Step 2: Email us requesting the refund or fill out the refund request form
You may need to provide medical bills, certificates, or other documents to support your claim. Keep records of your payments, billing statements, and any communications with your healthcare provider.
Step 3: Submit the Refund request form along with all supporting documents
Step 4: Refunds will be approved if all conditions are met in term of requirements for a refund
A refund may only be considered if certain conditions are met:
For Online Visits:
Your request is within 48 hours of the visit.
You have not received a prescription.
Your lab tests were not ordered
You did not complete an online consultation visit
Refund limitations:
Prescriptions are NOT guaranteed. Our provider will only prescribe medication(s) when it is clinically indicated or required.
If the provider makes a diagnosis and you are not satisfied with their findings or clinical decision(s).
For the reasons above, refund requests may be declined even if our provider did not provide the patient with a prescription but provided the patient with any of the following: history, physical, diagnosis, diagnostic tests, treatment plan, education and/or medical note.
We may NOT be able to issue a FULL refund once the consultation has been completed.
Once your refund has been approved, the amount may be returned to you via a digital refund, which is different from your original payment method. Please note that it may take 5-10 days after your case has been reviewed for a refund to be processed.
If you have an future questions, reach out and contact USave Health refund support team at 
refund@usavehealth.com to start the process or inquire about the refund process in relation to your unique situation. Keep in mind and be aware of the timeframe for requesting refunds.
We are willing to refill certain medications for our patients and for patients who are having a difficult time getting the medications they need for specific reasons. Please note there are some medications that we will not refill that are not limited to the following: some psych meds, chemo, cardio meds, etc.
WE DO NOT KEEP ONSITE, PRESCRIBE OR REFILL OPIOID CONTROLLED SUBSTANCES.
Services are available in the following states:
We provide services in: Alabama, Arizona, Arkansas, Colorado, Delaware, Florida, Georgia, Idaho, Indianna, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Mississippi, Missouri, Montana, Nebraska, New Hampshire, New Jersey, North Carolina, Ohio, Oklahoma, , Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wyoming, Nebraska
Currently we do not provide services in the following states:
Alaska, Connecticut, Hawaii, Illinois, Massachusetts, Michigan, Minnesota, Nevada, New York, Oregon
We are an online business providing Telehealth services only. However, our VIP DOT clearances are by appointments and location may vary.
Diagnostic Imaging, ER referrals, Health Department referrals, HIV testing, Hospital referrals, Immunizations , Lab testing, Nutrition counseling, life coaching, Compounding Pharmacy recommendation, Physical Therapy referral, Primary Care doctor referral, Specialists referral, urgent Care, and Weight Management.
USave is absolutely committed to equal opportunities and nondiscrimination and prohibits discrimination on the basis of race, religion, creed, color, national origin, citizenship, marital status, sex, age, sexual orientation, gender identity, veteran status, political ideology, ancestry, the presence of any physical, sensory, or mental disabilities, or any other legally protected status.
You can schedule online through the patient portal by requesting a virtual appointment through our website.
- Selecting your location.
- Answer a few questions.
- Search by City and State or ZIP.
USave will assess if you are in a participating state in which we can provide health care services.
We use SimplePractice for the following payment methods:
online card payments (credit, debit, FSA, and HSA cards) via an integrated online payment system using Link by Stripe (digital wallet) for Apple Pay, PayPal, etc. We also accept
Zelle and Cash App as a way to pay.
Stripe, Amex, Apple Pay, G Pay, PayPal, Visa, Mastercard, Discover, among others. We do not accept physical case and insurance payments.
We do not take checks. We do not accept insurance, and our goal is to serve the uninsured. We give Good Faith Estimates and there are no surprise charges. No urgent or emergency care. We step in to provide temporary 2–3-day care when your doctor steps out on vacation or is closed on the weekends. No walk-ins. Flat-fee, free virtual visits. Same price for everyone.
X-rays are prescribed by your provider and can be placed if needed for local testing.
Telehealth is ideal for mild to slightly moderate conditions. In-person care is best for more complex issues requiring hands-on exams, required imaging and procedures such as stitches and fracture treatment.
- Yes, we accept new patients with certain medical conditions and various multi-state locations depending on state regulations. Please note that there are some out-of-state limitations.
- Yes, we have clinic hours posted online. In some cases, we do provide after-hour services and follow-up services during the weekday and weekends.
Some of our Services include (no accepted insurance; nonsevere, nonemergency or surgical treatment) the following:
Non-severe and non-life-threatening illnesses that are mild to moderate illnesses, (no dislocations or fractures) No newly diagnosed illnesses. Some acute and chronic illnesses may require bloodwork prior to treatment
Common services include routine consultations, follow-ups, medication management, mental health visits, chronic care, and some urgent care needs. Your provider will let you know if your condition requires an in-person visit.
We can treat many non-emergency issues, including:
Cold/flu symptoms, Cough, sore throat, sinus problems, Rashes and skin infections, Pink eye, Minor injuries (sprains, strains), Mild GI illness, UTIs, Medication refills for stable conditions
If you need an in-person visit, it is your responsibility to find a place for you to be seen. If able, we will make a referral if possible.
Most patients can be seen on the same day—often depending on availability.
Some medications can be electronically prescribed. Controlled substances are generally not permitted via telehealth.
Providers can evaluate symptoms virtually, provide treatment, and order testing.
Yes, providers can assess injuries visually to evaluate, treat and make a determination for the next steps or make appropriate referrals to a specialist or facility for evaluation, treatment and management.
The average visits take 20-30 minutes.
If emergent, you will receive clear instructions to call 911 or go to the nearest emergency room. If not emergent, you will be given instructions to follow up with your doctor or to see a specialist for your condition.
We provide medical notes for work and school if medically appropriate.
We respect your privacy as it matters to us. All telehealth sessions are confidential, secure and private using HIPAA-compliant software (Simple Practice encrypted secure technology).
No, insurance plans are not accepted as payment for clinic coverage, but policies vary in the future.
You can rejoin the session using the same link or same way you connected previously, or we will send you a link for another app we use as backup when one is down. If the issues continue, the visit may be completed by phone when appropriate.
USave does not record all telehealth sessions; however, the internet and the HIPAA compliant apps we use have their policies and procedures separate from USave Health. You can review their policies for more information. Sessions are never recorded unless explicitly noted and consented to.
Yes, we are able to provide telehealth in some approved states in which our providers are licensed based on where you are located at the time of the visit.
Yes, we see individual 15 years and older. If under 18 years old, you must be seen with a parent or guardian present.
Yes. Inform the provider at the start of your appointment.
Yes, some meds are excluded but we do refill for many medications.
You may switch to a different device during your online session. Providers may complete the visit by phone if clinically appropriate and necessary.
If clinically appropriate, the provider can electronically send your prescription to the pharmacy.
Yes. Your summary and instructions will be available through the patient portal or sent electronically.
Yes. Telehealth visits follow the same policies as in-person urgent care appointments. See the online cancellation/No show policy
Telehealth urgent care is billed similarly to in-person care. You will pay prior to the visit. You will receive an invoice to pay the electronic bill prior to your visit which must be paid in full prior to your visit.
As a backup plan, your provider will call to finish the visit or reschedule the visit to the earliest appointment if needed.
Your visit summary will be available in the patient portal. You may also request records through our office according to clinic policy by emailing records@usavehealth.com.
Yes. Your provider can assess your symptoms and send orders for labs, X-rays, or other imaging to a nearby facility if necessary.
Click on the prices link and search for the service that you will need to see the scheduled pricing. Note prices and services are subject to change.
No Surprises Act: This federal law protects patients from receiving unexpected bills for out-of-network care in emergency situations, non-emergency care at an in-network facility, and for air ambulance services. It does not, however, directly address refunds for patient overpayments.
Step 1: Purchase your test - We offer a wide variety of blood works to cover your health needs. No insurance needed. Order your own labs directly or after a doctor visit.
Step 2: Pay through USave - Pay through DrSays before your lab center visit to get a discounted price. ($9.99 collection fee is required per order. No additional fee at the lab center.)
Step 3: Print your lab order and take it to your local lab near you to perform the test - Lab slip notification will be sent to you along with the instructions within 4 hours. Make an appointment at any nearby Labcorp service center and bring a copy of the lab slip. Find Labs near me.
Step 4: Make an appointment with USave to review your lab results - We will notify you via email when the results are available. Simply log in to USave to access your results. If the tests were ordered by the provider, the results will be released after reviewing by the doctor.